Shipping Policy

About Shipping Charges

  • Shipping charges on this website (hereinafter referred to as "our store") will be as follows

[ Japan ]

*Free shipping on orders totaling 11,000 yen or more.

Japan (Nationwide, Free Shipping)
*If your total purchase amount is less than 11,000 yen, a flat shipping fee of 770 yen will be charged.

[ USA ]

If the total amount of your purchase is over $200, you will receive free shipping.

$0 (Free Shipping)
*If your total purchase amount is less than $200, a flat shipping fee of $30 will be charged.

[ Singapore ]

*Free shipping on orders totaling $150 (SGD) or more.

SGD$0 (Free Shipping)
*If your total purchase amount is less than 150$ (SGD), a flat shipping fee of 20$ (SGD) will be charged.

[ United Kingdom ]

*Free shipping on orders totaling £140 or more.

GBP £0 (Free Shipping)
*If your total purchase amount is less than £140, a flat shipping fee of £14 will be charged.

[ France and other EU ]

*Free shipping on orders totaling 160€ or more.

EUR €0 (Free Shipping)
*If your total purchase amount is less than 160€, a flat shipping fee of 15€ will be charged.

[ Sweden ]

*Free shipping on orders totaling 1,800 kr or more.

SEK kr0 (Free Shipping)
*If your total purchase amount is less than 1,800 kr, a flat shipping fee of 170 kr will be charged.

About Shipping Methods

  • Shipping methods are determined by our store, and as a general rule, customers cannot choose their own shipping method. For shipments within Japan, we primarily use Yamato Transport; for international shipments, we use Japan Post’s EMS or UGX, or FedEx.
  • Items will be shipped within 5 days of purchase.
  • As a general rule, we do not accept requests for specific dates or time slots.
  • However, if for any reason you would like to specify a shipping method, delivery date, or delivery time slot, please be sure to contact us in advance [before placing your order]. We cannot accommodate such requests after an order has been placed. Thank you for your understanding.

Orders Shipped to the United States
Prices for shipments to the United States already include the customs duties and import-related fees required at the time of import.
You will not be charged any additional fees by the shipping carrier upon receipt.
Please feel free to accept your package as is.
(Shipments are made on a DDP basis.)

Orders to Other Countries
Customs duties and import taxes are the responsibility of the customer (DAP terms). Please note that the shipping carrier (FedEx, Japan Post, etc.) may charge these fees upon arrival.

About the number of days for delivery

  • We use a shipping method with a tracking number to ensure delivery to our customers.
  • Within Japan, orders generally arrive within 2 to 3 days after shipment. (Delivery to remote islands and other such locations may take 3 to 4 days.)
  • Delivery to Singapore takes approximately 3 to 5 business days, and delivery to the U.S. and Europe takes approximately 5 to 8 business days.
  • This does not apply to areas where natural disasters or large-scale events are being held. Please understand this in advance.

Damage during shipping, etc

  • Although we take great care when preparing for shipment to prevent scratches and dents on the outer box, there is still a possibility that the product may be damaged during transportation after delivery to the shipping company due to some trouble or the shipping company's responsibility.
  • Please forgive any scratches or dents on the outer box that do not interfere with the use of the main unit.

Other

  • Please note that the purchase price does not include import taxes, customs duties (excluding the United States), or other local fees associated with shipping. These vary by country, and we have no control over them. For more information, please contact your local customs office.